The Cura Group

A Fully Integrated IP Telephony System Means Measurable Results

Customer Profile

The Cura Group, 18th in the Florida 100 list of fastest growing private companies, is a provider of high quality Human Resource Services with offices in Florida and Georgia. By taking over time-consuming responsibilities, the company helps its clients do what they do best. The Cura Group provides outsourcing services that include payroll, employment, taxes, personnel matters and many others.

Customer Situation

Rapid growth and market expansion into Atlanta, Georgia, created a need for a comprehensive review of the firm's telephone and data network. Dependency on traditional fax machines, inefficient call routing, inability to gauge call volume and a sustained increase in calling clients challenged the Cura Group management in maintaining a high quality service. This configuration was highly inefficient in terms scalability functionality and cost. Put simply, communication resources were misallocated resulting in lost productivity and high communications costs.

The Celtic Communications Solution

As an initial step in the solution process Celtic Communications conducted an analysis of the Cura Group's existing communications infrastructure, focusing on voice and data traffic patterns and volume. The conclusions of this research enabled the design and subsequent deployment of a comprehensive IP convergent communications infrastructure spanning the entire geographical corporate footprint.

Solution components included:

• Comdial FX II IP convergence Platform


• Interchange Unified Messaging
• Impact Group CTI technology

Benefits

• "Single Office" experience over a geographically distributed footprint


• 4 digit interoffice dialing
• Centralized Voicemail
• Secure Desktop faxing
• Unified Message handling
• Contact Management Integration greatly improving personal productivity through point and click dialing from the desktop
• Personal Voice & Fax DID numbers
• Improved call routing and handling enable clients to reach the first relevant skill resource within the organization
• Dramatic improvement in telephone experience for in-calling customers
• Caller ID generated, desktop screen Pops, allow pertinent data to be displayed to Cura Group staff upon answering inbound calls
• Real- time viewing and point and click access to all user stations through a network desktop GUI
• Centralized Management
• Reduced long distance costs

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