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Automatic Call Distribution Systems
QuickQTM ACD
More than just Automatic Call Distribution
QuickQ ACD software gives your business the same advanced call control and monitoring of much larger call centers - at a price that will satisfy any cost-conscious manager. Our array of features gives you the flexibility to create your own state-of- the-art call center.
Go Beyond Ordinary Call Routing
With QuickQ ACD's call routing, customers quickly reach the right agent automatically based on caller input, DNIS, DID, or caller ID. With call queuing announcements, you keep customers informed about their status during routing, help them prepare for their conversation by providing them information, or announce new products and services. You can play different messages for different callers based upon criteria you select. It's your choice, with all options completely at your control.
Make the Most of Your Agents Time
You can easily add agents whenever call traffic is heavy. And with overflow routing and escape features, each call can be answered professionally. You can even use information from the system to help make staffing and scheduling decisions.
Extensive Reports Aid in Call Center Management
The QuickQ ACD software gathers over 63,000 statistical events and presents them in 96 different report formats. Whether you're looking for insight into historical hold times and abandoned calls, or you need a quick snapshot of real-time activity, you can depend on the QuickQ ACD system for the information. And real-time graphical screens allow managers to monitor all of your call center activities at a glance.
QuickQ System Features
- Abandon Bin
- Answer Bin
- Call Waiting Information
- Note Pad
- Overflow
- Password Control
- System Real-Time Status
- Call Management Information
- Wrap Up
- Longest Idle Distribution
Want to learn more? Contact us or Download
the QuickQ ACD Fact Sheet (Adobe Acrobat file).
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